1. Shipping & Logistics
How long will it take to receive my order?
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We process orders within 1 business day.
Transit time typically takes 2-6 business days via USPS,
UPS, or FedEx.
Total estimated delivery time is 3-7 business days.
What is the daily cut-off time for shipping?
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Our cut-off time is 5:00 PM EST,
Monday through Friday.
Orders placed after this time will be processed
the following business day.
How much does shipping cost?
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We offer a professional flat-rate shipping fee
of $6.99 USD for all domestic orders within
the United States.
2. Payments & Security
Which payment methods do you accept?
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For maximum security and buyer protection,
we accept payments via PayPal and Venmo.
Is my financial information secure?
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Yes.
All transactions are encrypted via SSL.
We do not store your credit card information
or payment credentials on our servers.
3. Returns & Modifications
What is your return policy?
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We offer a 30-day return window for unworn items
with original tags.
There are no restocking or administrative fees
for returns.
How long does it take to get a refund?
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Once we receive and inspect your return,
refunds are processed within 7 business days
back to your original payment method.
Can I change or cancel my order?
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Changes or cancellations are allowed before
the 5:00 PM EST cut-off on the order day.
Once dispatched, orders cannot be modified.
4. Products & Sizing
How should I care for my Leather Coat?
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We recommend professional leather cleaning only.
Avoid prolonged exposure to heavy rain and
direct heat sources to maintain product quality.
Are your Polos and T-Shirts true to size?
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Our apparel is designed with a modern professional fit.
Please check the specific size chart on each product
page for accurate measurements.
5. Contact & Support
How can I contact Themodernman?
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Email:
[email protected]
Support Hours:
Mon – Sat, 8:00 AM – 7:00 PM EST
Address:
162 Foothill Rd,
Soldotna, AK 99669,
United States
Do you offer customer support after purchase?
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Yes.
Our support team assists with orders,
shipping inquiries, returns, refunds,
sizing questions, and general support needs.
Still have questions?
Our professional support team is available
to assist you 6 days a week.
Support Email:
[email protected]
Support Hours:
Mon – Sat, 8:00 AM – 7:00 PM EST
