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Return to shopFrequently Asked Questions
1. Shipping & Logistics
Q: How long will it take to receive my order?
A: We process orders within 1 business day. Transit time typically takes 2-6 business days via USPS, UPS, or FedEx. Total estimated delivery is 3-7 business days.
Q: What is the daily cut-off time for shipping?
A: Our cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after this time will be processed the following business day.
Q: How much does shipping cost?
A: We offer a professional flat-rate shipping fee of $6.99 USD for all domestic orders within the United States.
2. Payments & Security
Q: Which payment methods do you accept?
A: For maximum security and buyer protection, we exclusively accept payments via PayPal and Venmo.
Q: Is my financial information secure?
A: Yes. All transactions are encrypted via SSL. We do not store your credit card or login credentials on our servers; they are handled directly by the payment providers.
3. Returns & Modifications
Q: What is your return policy?
A: We offer a 30-day return window for unworn items with original tags. There are no restocking or administrative fees for returns.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, refunds are processed within 7 business days back to your original payment method.
Q: Can I change or cancel my order?
A: Modifications or cancellations are permitted if requested before the 5:00 PM EST cut-off on the day of your order. Once dispatched, the order cannot be altered.
4. Products & Sizing
Q: How should I care for my Leather Coat?
A: We recommend professional leather cleaning only. Avoid prolonged exposure to heavy rain and direct heat sources to maintain the hide’s integrity.
Q: Are your Polos and T-Shirts true to size?
A: Our apparel is designed with a modern professional fit. Please refer to the specific size chart on each product page for precise measurements.
Still have questions?
Our professional support team is available to assist you 6 days a week.
Support Email: [email protected]
Support Hours: Mon – Sat, 8:00 AM – 7:00 PM EST